Customer Service Specialist - German speaking
DPJ Workspace are looking for two dynamic Customer Service Specialists to join our team, focusing on the German speaking markets. The roles are integral for ensuring every client receives exceptional service and support, where fluency in German is essential.
DPJ Workspace is one of Europe's fastest-growing companies specializing in furniture and interior design products for workplaces and public environments. With over 70 employees and strong growth in Sweden and other European markets, we are dedicated to transforming workspaces with our innovative designs and high-quality products.
ABOUT THE ROLE
As a Customer Service Specialist, you will serve as the primary point of contact for customer inquiries, delivering expert guidance on product features and services through various communication channels, including phone, chat, and email. You will manage the end-to-end order process, which includes entering orders, handling claims, processing returns, and resolving warranty cases with a focus on prompt resolution and exceptional customer satisfaction.
Your responsibilities will extend to monitoring customer feedback to identify areas for improvement and contribute to the continuous enhancement of our services. Supporting sales efforts is another key aspect of the role, where you will provide tailored product recommendations that align with customer needs and preferences.
Additionally, you will ensure seamless order fulfillment by maintaining effective communication with suppliers and transport providers. Developing an in-depth understanding of our product range will be essential to address customer inquiries thoroughly and offer informed recommendations.
Collaboration is core to this position, as you will work closely with colleagues across departments to ensure a consistent and positive customer experience, fostering a team-oriented and customer-centric environment.
KEY COMPETENCES
- Language Skills: Fluent in German and English, written and spoken.
- Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey information and establish strong relationships with customers.
- Experience: Experience of working in customer service and support with the ability to work independently. Preferably from an E-commerce company with a product or interior design focus.
- Technical Skills: Solid experience in Microsoft Office and business systems; knowledge in Visma and CRM is considered a plus.
- Problem-Solving Skills: A proactive problem-solver with strong analytical skills, addressing challenges with patience and clarity
- Customer Focus: Passion for customer service and creating a positive customer experience.
- Team-Oriented: A collaborative mindset and a strong willingness to work independently and closely with colleagues to enhance team effectiveness and success
WHY JOIN US?
We offer a dynamic, innovative and international work environment with opportunities for professional and career growth. We are driven by an entrepreneurial spirit, teamwork and a customer-first approach.
INFORMATION
If you are passionate about customer service and enjoy working in the interior design industry while thriving in a fast-paced online retail environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and explaining why you would be the ideal candidate for this role. We value the unique skills and commitment of each individual and we will place great emphasis on personal qualities.
One of the positions is a full-time permanent role, while the other is a full-time 1-year temporary position, both based at our head office in Stockholm on the 20th floor in Sthlm 01, Hammarbybacken 27, with an amazing 360 view of the city.
For questions about the process, please contact the recruiter in charge.
For questions about the positions, please contact the recruiting manager: Team Manager Interior Sales and Customer Service; Kaltrina Gegaj , [email protected], 073 68 26 643
We only accept applications online via our recruitment system.
NOTE: Interviews will be held during week 3 and 4, 2025.